Privacy Policy

At Airborne Athletics, Inc., we value your business and are committed to protecting your privacy. We want your experience here to be positive and safe. This privacy policy explains how Airborne Athletics collects, receives, uses, stores, shares, transfers and processes the Personal Data we collect from you when you use our website, products and services. Users under age 18 must be monitored by a parent or guardian during their use of our website and other products and services, and such parent or guardian is responsible for providing consent under this privacy policy.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?

You may browse our website without logging into to your membership account. If you browse our website without logging in, we will track your IP address in order to see which pages are being used, but we will not know who you are (you will remain anonymous except for tracking your IP address). If you login to your account before browsing our webpages, the personal information you provided to us when creating your account will be used for site customization purposes, but your visit and personal information will otherwise remain confidential. We collect only personal information you provide to us (such as when setting up your membership account or customer account, including your name, address, email address, and phone number). Some of our products and services may also collect personal information, which will be disclosed to you in connection with your purchase of those specific products and services.

If you are placing an order, you will be required to provide personal information necessary for order processing. This information will be used for order processing only.

How do we collect your data?

You directly provide Airborne Athletics, Inc. with most of the data we collect. We collect and process data when you:

Register online, provide your information to Airborne Athletics, Inc. at a clinic or event, place an order for any of our products or services, or interact with our customer support/service team;
Voluntarily complete a customer survey to provide feedback on our website or via email;
Use or view our website via your browser’s cookies; and/or
Create an account and/or set up users for any of our products or services.

We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) And this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Transfers of Personal Data

If you reside in China, Australia, United Kingdom, or European Economic Area (EEA), Airborne Athletics, Inc. may transfer your personal information to the United States of America. If your personal data is transferred outside China, Australia, United Kingdom or EEA to the United States, we will ensure that appropriate safeguards are taken.

For our customers within the EEA, such transfer of personal data complies with the EU-US Privacy Shield under Article 45 of the GDPR;
For our customers within Australia, that such transfer of personal data complies with the applicable laws of Australia and the United States;
For our customers within China, that such transfer of personal data complies with the Personal Information Protection Law (PIPL) and the applicable laws of the United States; or
For our customers within the United Kingdom, that such transfer of personal data complies with the applicable laws of the United Kingdom and the United States.

How will we use your data?

Airborne Athletics, Inc. collects your data so that we can:

Process your orders;
Manage your account;
Email you with special offers on other products and services we think you might like; and
To better understand users’ experiences, behaviors and devices.

When our company processes your order, it may send data to, and also use the resulting information from our credit card processing provider.

Your personal information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of processing payment for and delivering the purchased product or service requested by the customer.

Your name and past orders may be saved; however, credit card information will never be kept on file, and personal information will not be sold, exchanged or distributed to third parties. The email address you provide, for order processing, will only be used to send you information and updates pertaining to your order.

How do we store your data?

Airborne Athletics, Inc. securely stores your data in encrypted format in cloud based storage solutions provided by our third-party data storage providers.

Airborne Athletics will store your name and past orders on file for a period of at least three years from the date of your last purchase; however, credit card information will never be kept on file, and your personal information will not be sold, exchanged or distributed to third parties. The email address you provide, for order processing, will only be used to send you information and updates pertaining to your order. After the expiration of the above time period, Airborne Athletics will delete your data and no longer store your data. Airborne Athletics products and services which collect your data through settings are subject to the privacy policies for those specific products and services. In the event of a conflict between this privacy policy and the privacy policy applicable to a specific product or service, the privacy policy applicable to the specific product or service will control.

Marketing

Airborne Athletics, Inc. would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop Airborne Athletics from contacting you for marketing purposes.

If you choose to sign up for our marketing and promotional emails and/or texts you agree to be contacted with promotional pricing, product updates, and news about Airborne Athletics, Inc. that we feel may interest you. If you wish to stop receiving these communications, you may unsubscribe at any time through our web site or by contacting us. Our marketing and promotional email and text lists will only be used by Airborne Athletics and will not be shared with anyone.

By contacting us you agree to let us use your comments, suggestions, contributions, ideas, or other feedback throughout our site at our discretion. We will give credit by name for all submissions. Credit usually includes name and home state, if applicable. If you would like your name withheld from your comments, suggestions, and/or ideas, please make a note of that when writing.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Airborne Athletics, Inc. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data from Airborne Athletics, Inc. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Airborne Athletics, Inc. correct any information you believe is inaccurate. You also have the right to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Airborne Athletics, Inc. erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Airborne Athletics, Inc. restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Airborne Athletics, Inc.’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Airborne Athletics, Inc. transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@airborneathletics.com

Call us at: +1 952-873-2633

Or write to us: 1701 W. 94^th Street, Minneapolis, MN 55431 (USA).

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Airborne Athletics, Inc. uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in;
Understanding how you use our website (e.g., how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.); and
To build and maintain our service with user feedback.

Airborne Athletics, Inc. and our third-party provider called Hotjar use cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Airborne Athletics, Inc. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Airborne Athletics, Inc. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies?

You can set your browser not to accept cookies, and the above website (allaboutcookies.org) tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

This privacy policy applies only to Airborne Athletics, Inc.’s website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Airborne Athletics, Inc. keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about Airborne Athletics, Inc.’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@airborneathletics.com