Troubleshooting the Bluetooth connection on your Dr. Dish Home to your mobile device

Troubleshooting for Bluetooth connectivity for the Dr. Dish Home to a mobile device.

To connect, you DO NOT need to go into Bluetooth settings on your phone or tablet to pair the machine to your device. The machine will automatically connect to your device once you begin shooting if you have given the Dr. Dish Player App access to Bluetooth. 

The Dr. Dish Home is the only machine in the market that only works through an app. When you can’t get the app to connect to the machine to start a workout, there are a few things that need to be checked!

1. Delete the App and Reinstall it from Google Play Store or App Store
   1. You may see two different apps in the app stores. The app that is compatible with the Dr. Dish Home is the Dr. Dish Player app (Orange icon)
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   2. The old app, which is not compatible with the Dr. Dish Home is the Dr. Dish All-Star & Pro App
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2. Ensure that the app is being given Bluetooth capabilities on the customer's device.
   1. This is done in the settings on your device:
      1. iPhone > Settings > Select Dr. Dish App
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      3. Android > Settings > Connected Devices > Connection Preferences > Bluetooth
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3. In the App settings also ensure that both Location and Nearby Devices are both enabled.
   1. Android Setting Images 
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4. Ensure there are no other active Bluetooth Devices Connected to the device
   1. Go into the mobile devices settings
      1. iPhone: Select Bluetooth
      2. Android: Select Connected Devices
   2. Select any device that is connected and select “Forget” to disconnect it.
5. The App connects to the Power Board inside the machine via Bluetooth, for that connection to take place the machine needs to be powered on
   1. You should see a blinking red LED by the On/Off Switch when it’s powered on and waiting to pair.
   2. If the LED next to the power switch doesn't turn on, troubleshoot Power to the machine
      1. Dr. Dish Home Power Troubleshooting

1. Now that the light is blinking red, let's try to start a drill. To test whether it's connecting, select any shooting drill, and tap the "Start Shooting" button. If the light turns solid red, you are good to go the Bluetooth connection is working as intended. If the LED light continues to blink after tapping "Start Shooting" move to the next step. Note that the light will only turn solid while you are shooting. While you are browsing the app, checking your stats, or building drill, the light should be blinking.  
2. If all the above have been completed, and you still cannot connect your device to the machine, please note the serial number of your machine and create a service ticket here!