Troubleshooting the Bluetooth connection on your Dr. Dish Home to your mobile device

Troubleshooting for Bluetooth connectivity for the Dr. Dish Home to a mobile device.

To connect, you DO NOT need to go into Bluetooth settings on your phone or tablet to pair the machine to your device. The machine will automatically connect to your device once you begin shooting if you have given the Dr. Dish Player App access to Bluetooth. 

The Dr. Dish Home is the only machine in the market that only works through an app. When you can’t get the app to connect to the machine to start a workout, there are a few things need to be checked!

1. Delete App and Reinstall from Play Store or App Store
   1. You may see two different apps in the app stores. The app that is compatible with the Dr. Dish Home is the Dr. Dish Player app (Orange icon)
      1. 
   2. The old app, which is not compatible with the Dr. Dish Home is the Dr. Dish All-Star & Pro App
      1. 
2. Ensure that the app is being given Bluetooth capabilities on the customer's device.
   1. This is done in the settings on the customer device:
      1. iPhone > Settings > Select Dr. Dish App
      2. 
      3. Android > Settings > Connected Devices > Connection Preferences > Bluetooth
      4. 
3. In the App settings also ensure that both Location and Nearby Devices are both enabled.
   1. Android Setting Images 
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4. Ensure there are no other active Bluetooth Devices Connected to the device
   1. Go into the mobile devices settings
      1. iPhone: Select Bluetooth
      2. Android: Select Connected Devices
   2. Select any device that is connected and select “Forget” to disconnect it.
5. The App connects to the Power Board inside the machine via Bluetooth, for that connection to take place the machine needs to be powered on
   1. You should see a blinking red LED by the On/Off Switch when it’s powered on and waiting to pair.
   2. The LED will be solid red once the machine is paired to a phone.
   3. If the On/Off Switch LED is not blinking red, troubleshoot Power to the machine
      1. Dr. Dish Home, Not Power On
6. Now try to start a drill and reconnect to the Home Dish machine
7. If all the above have been completed, and you still cannot connect your device to the machine, please notate the serial number of your machine and create a service ticket here!