Troubleshooting the Bluetooth connection on your Dr. Dish Home to your mobile device

Troubleshooting for Bluetooth connectivity for the Dr. Dish Home to a mobile device.

The Dr. Dish Home is the only machine in the market that only works through an app. When you can’t get the app to connect to the machine to start a workout, there are a few things need to be checked!

1. Delete App and Reinstall from Play Store or App Store
   1. We have 2 different apps in the app store. Dr. Dish All-Star and Pro & Dr. Dish Player. The app that is compatible with the Dr. Dish Home is the Dr. Dish Player app (Orange icon)
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2. Ensure that the app is being given Bluetooth capabilities on the customer's device.
   1. This is done in the settings on the customer device:
      1. iPhone > Settings > Select Dr. Dish App
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      3. Android > Settings > Connected Devices > Connection Preferences > Bluetooth
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3. Ensure there are no other active Bluetooth Devices Connected to the device
   1. Go into the mobile devices settings
      1. iPhone: Select Bluetooth
      2. Android: Select Connected Devices
   2. Select any device that is connected and select “Forget” to disconnect it.
4. The App connects to the Power Board inside the machine via Bluetooth, for that connection to take place the machine needs to be powered on
   1. The customer should see a blinking red LED by the On/Off Switch when it’s powered on and waiting to pair.
   2. The LED will be solid red once the machine is paired to a phone.
   3. If the On/Off Switch LED is not blinking red, troubleshoot Power to the machine
      1. Dr. Dish Home, Not Power On
5. Now try to start a drill and reconnect to the Home Dish machine
6. If all the above have been completed, and you still cannot connect your device to the machine, please contact Customer Service at service@airborneathletics.com
   1. Be sure to let us know that you have completed these troubleshooting steps and what your serial number is!