Software Troubleshooting
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      Network Whitelisting

      How to connect your Dr. Dish to a secured network and set up whitelisting and open ports.

      Network and Internet Whitelisting Assistance for Dr. Dish

      • This document was last updated 12/10/2024
      • These instructions are designed to be used by the network administrator.
      • These instructions are for Dr. Dish CT+, All-Star+, Rebel+, and FCLTY machines with a software version of 4.0.80 or greater

      Ensure your WiFi Network Connection is working

      Enterprise WiFi Networks often use tools like a captive portal, certificates, and hidden networks to secure and monitor access to school and corporate networks. The following instructions provide steps for common network administrator exceptions to allow the Dr. Dish to connect to a WiFi Network. Your Dr. Dish uses Android’s native connection pages and processes for connecting to WiFi.

      IT Administrator: Find your Device MAC Address

      1. Select the WiFi icon in the Dr. Dish App
      2. Android WiFi Settings page will open
      3. Select the WiFi Network your Dr. Dish is connected to
      4. Under Network details you will see “Device MAC address”

       

      IT Administrator Option 1: Provide an exception for the Dr. Dish

      by MAC address

      Following IT Admin security protocols, allow an exception for the Dr. Dish to connect with

      password to the WiFi network based on the MAC address.

       

      IT Administrator Option 2: Set a static IP Address.

      1. Select the WiFi icon in the Dr. Dish App
      2. The Android WiFi Settings page will open
      3. Select the WiFi connection you would like to set a static IP Address
      4. Select the pencil icon in the top right corner
      5. Select Advanced options
      6. Change the "IP settings" from "DHCP" to "Static"
      7. Enter the static IP address and configuration as provided by your network administrator
      8. Save

       

      IT Administrator: If needed, how to add a WiFi Certificate

      Some networks require a certificate for WiFi connections. Here are instructions for adding a WiFi certificate on an Android device.

       

      1. Insert the USB drive with the certificate into the USB port on the Dr. Dish tablet next to the ethernet port
      1. Click on “More” in the Dr. Dish app
      2. Select Settings → Android Settings → Advanced Settings → Android Settings
      3. Enter the PIN provided by your customer support representative
      4. You will enter Android Settings
      5. Click on Security
      6. Click on Encryption and credentials
      7. Click on Install a certificate 
      8. Click on WiFi Certificate 
      9. Select the menu in the top left corner.
      10. Select the certificate to install from the USB drive.
      11. Reboot the device by using the power button on the tablet

       

      Ensure your access to the Internet is open

      Your Dr. Dish connects to a variety of online resources. These steps help to ensure your

      machine connects correctly or fixes internet connectivity issues.

       

      Whitelist the following domains

      *.drdishbasketball.com

      *.appcenter.ms

      **.azureedge.net

      **imgix.net

      **.updatefactory.io

      *airborneathletesstore.blob.core.windows.net

       

      - The wildcard designations (*) in the domains should be included as part of the

      whitelisting process.

      - The preferred method to whitelist your device is with the device MAC address; some

      network administrators may choose to use a static IP address.

       

      Make sure the following ports are open

      443, 8080, 8443, and 80