Troubleshooting for if your Dr. Dish CT is not powering on.
Machine Not Powering on
When the Power Button on the HUD (Touchscreen) of a Dr. Dish CT fails to power on the machine, there are a few quick troubleshooting steps we will need to take:
- Power To the Machine
- The Machines Power Supply
- The HUD Serial Cable
- The Power Board
1. Troubleshooting Power to the machine.
Always troubleshoot from the outside in. You can easily test if the machine is getting adequate power by plugging something other than the machine into the extension cord. If there is no power to the device you plugged in you will need to troubleshoot whether the issue is the extension cord or outlet.
2. Troubleshooting the machine's power supply.
If the machine is getting power from the extension cord we need to troubleshoot the power supply. This can be done a couple of different ways. If you are dealing with a machine with a serial number DDT04200001057 and beyond the machine will have an LED indicator that lights up signifying that the power supply is getting power.
If your machine has a serial number before DDT04200001057, you will have to look at the power supply with the panel off:
If the power supply is not getting a Green Light it has either failed or the AC Cord connection is Loose. Please see the instructions provided here for removing the shroud in order to access the internals of the machine.
- Check the AC Cord Connection inside the machine with the machine unplugged from your power source. Unplug then plug the connection back in as seen in the image below.
- Once that is done plug the machine back in to your power source and see if the LED light indicator shows on the Power Supply. If it does, test the machine. If the indicator light still will not turn on, a replacement Power Supply is likely needed.
3. Checking the HUD's Serial Cable Connection.
If you are seeing a Green Light on your Power Supply the next thing to check is the HUD’s Serial Cable to ensure it is plugged in correctly and there is no damage to the Cable Port. In the image below you can see where the HUD's Serial Cable is meant to be connected.
If the serial cable was loose, reconnect to the HUD and try to power up again. If you are still not receiving power, move to step 4.
4. Power To The Power Board and HUD Serial Cable Connections into the Board
If you are receiving a Green Light on your power supply and your HUD’s serial cable is securely connected to the HUD, check to see if you are seeing a green light on your Power Board, an example is provided below:
- If you are not seeing a green light, check the P15 connection (Power Supply) and ensure it is securely connected to the board. A chart is provided below for your reference:
- If the P15 Connection is secure, your power supply is showing a green light and the Power Board is not, a Replacement Power Board is likely needed.
- If you are seeing a Green light on your Power Board, You will need to check to make sure your P8 and P5 connections are secure on the power board (use above picture)
- If both connections are secure, a Replacement HUD is likely needed.
If you were unable to resolve the issue with the above steps please reach out to our Support+ Team. To get connected with them start a service ticket here or you can call the team at 612-412-4410. They will need the serial number of your machine, the shipping address, and the results of the troubleshooting. With that they will be able to provide further assistance.