Step-by-step guide to resolving issues with missing verification codes for the Player App, TMS, and Machine registrations.
What is Email/SMS Verification for Dr. Dish Accounts?
Email and SMS verification are essential steps in the registration process for creating a Dr. Dish account on the Player App, TMS, or Machine. When you sign up, you'll receive a unique 4-digit PIN Code sent via email or SMS to verify your phone number or email address. This step ensures that you are the rightful owner of the contact information provided and helps complete your registration.
Issue: Not Receiving the Verification Code
Sometimes, users encounter an issue where they cannot find the verification PIN Code email or SMS message needed to complete the registration. If you're facing this issue, here's how to troubleshoot:
Steps to Resolve the Issue
-
Identify Which Verification Is Missing:
- First, confirm whether you're trying to verify your email address or phone number. This will determine whether the verification PIN Code is being sent via email or SMS.
-
Double-check Your Contact Information:
- Ensure that the email address or phone number you entered is correct. Small typos can cause the verification code to be sent to the wrong destination.
-
Check Your Spam Folder:
- If you’re expecting an email, be sure to check your spam or junk folder. Sometimes, the email might get filtered there.
-
Verify the Email Domain:
- The email will come from noreply@drdishbasketball.com, so check for messages from this domain in your inbox or spam folder.
By following these steps, you should be able to resolve any issues with receiving the verification PIN and complete your registration successfully. If you continue to experience problems, please Create a Support Request.