Software Troubleshooting
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      Troubleshooting the Bluetooth connection on your Dr. Dish CT+, AllStar+, Rebel+, and FCLTY

      This reviews the troubleshooting for Bluetooth connectivity between your Dr. Dish CT+, AllStar+, Rebel+, and FCLTY with the machines integrated tablet

      Dr. Dish Plus, Bluetooth Connection Troubleshooting

      • If you are not seeing a blinking blue light, please ensure that your machine's power switch is flipped to the ON (Straight line) position.
      • If your machine goes into a Bluetooth connecting mode and will not connect please start at step 3b.


      Steps to troubleshoot and resolve
      1. Turn on the tablet and machine
        1. Switch on the back of the machine so the line is depressed
      2. Make sure the machine is on the latest software version
        1. Check the Google Play Store or Apple App Store and update if that option is available.
      3. Check the System Settings screen to see if the Serial Number and Firmware fields are populated.
        1. Select the word “More” on the left side of the Main Screen
        2. Select System Status
        3. Look for the Serial Number and Firmware fields
          1. If populated with a serial number and firmware version, move to Step 3
          2. If they say N/A, back out of the System Status screen then go back into it and check again.
          3. Move to Step 4 regardless of whether or not they are populated but notate it.
      4. Delete Bluetooth Devices and Re-pair to the machine
        1. On Main screen select “More” then “System Status” or, if your machine is stuck on a Bluetooth connecting screen
          1. Select the three dot menu at top right and select “Forget Device”
          2. Yes to confirm
          3. Select the orange hexagon by the Dr. Dish that appears and it will reconnect.
          4. If it does not connect the Serial Number needs to be re-written back to the Power Board, follow these steps  Writing Serial Number to Power board instructions (link)
      5. Repeat Step 2 and verify that the serial number and firmware fields are populated
        1. The Front LED should be solid blue at this point and functionally should be restored

      If Bluetooth connectivity is not restored at this point please Create a Support Ticket. Indicate you have completed these steps and please include your serial number.