Troubleshooting the Bluetooth connection on your Dr. Dish CT+, AllStar+, Rebel+, and FCLTY

Learn how to troubleshoot the Bluetooth connectivity between your Dr. Dish CT+, All Star+, Rebel+, and FCLTY machine and the tablet

Dr. Dish Plus Bluetooth Connection Troubleshooting

A blue blinking light in the front of the machine means your machine is ready to connect to the Tablet via Bluetooth. Please note that the tablet will only connect to the machine when you are shooting. It will stay blinking blue until you push start. After starting a shooting workout, the blue light should turn solid indicating a solid connection

• If you don't see a blinking blue light, make sure your machine's power switch is flipped to the ON (Straight line) position. The power switch is located on the back of the machine. 
• If your machine blinks blue and will not turn solid/connect please start at step 3b.

Steps to troubleshoot and resolve

1. Turn on the tablet and machine
   1. Switch on the back of the machine so the line is depressed
2. Make sure the machine is on the latest software version
   1. Go into More > About > Software Version to see which version you are on. To make sure you are updated to the latest version, you will need to connect to Wifi and restart your machine. If there are updates, they will be pushed to your tablet.
3. Check to see if the Serial Number and Firmware fields are populated.
   1. Select the word “More” on the left side of the Main Screen
   2. Select About
   3. Look for the Serial Number and Firmware fields
      1. If populated with a serial number and firmware version, move to Step 3
      2. If they say N/A, back out of the About screen then go back into it and check again.
      3. Move to Step 4 regardless of whether or not they are populated but notate it.
4. Delete Bluetooth Devices and Re-pair to the machine
   1. If your machine is stuck on a Bluetooth connecting screen
      1. Select the three-dot menu at the top right and select “Forget Device”
      2. Yes to confirm
      3. Select the orange hexagon by the Dr. Dish machine name listed, and it will reconnect.
      4. If it does not connect the Serial Number needs to be re-written back to the Power Board, follow these steps  Writing Serial Number to Power board instructions
5. Repeat Step 2 and verify that the serial number and firmware fields are populated
   1. The Front LED should be solid blue at this point and functionally should be restored

If Bluetooth connectivity is not restored at this point please Create a Support Ticket. Indicate you have completed these steps and please include your serial number.